Customer Support Specialist · Customer Experience · CRM & Ticket Management · Remote Support
I listen first.
I solve it right.
I keep you coming back.
Customer Support Specialist with 3+ years across logistics, financial services, and telecommunications — managing 50–70 customer interactions a day through phone, email, and live chat, resolving issues accurately, and documenting every case with precision.
Esther Moffah
I'm Esther Moffah — a Customer Support Specialist with 3+ years of customer-facing experience across logistics, financial services, and telecommunications, supporting customers through phone, email, and live chat. With a background in mathematics and statistics from the University of Lagos, I bring both analytical thinking and genuine empathy to every case I handle.
"Good support isn't about being fast. It's about making the customer feel heard before you ever try to fix anything."
My day-to-day means managing 50–70 customer interactions while maintaining 95%+ CSAT — investigating shipment, delivery, payment, and account issues, documenting every case accurately, and escalating what needs a specialist's eye. I work fluently across HubSpot, Zendesk, Freshdesk, and Salesforce, with hands-on experience in ticket management, data entry, and complaint resolution.
From resolving payment issues across USSD, Remita, bank transfer, and ATM channels at Advans, to maintaining 98% CRM data accuracy while converting qualified leads at Maxwell Telecommunications, to handling urgent, time-sensitive logistics cases at Nextant System — I bring the same accuracy, patience, and customer-first approach to every channel and every case. Currently open to customer support, customer experience, and CRM specialist roles.
My support skillset.
Support & technical skills
Soft skills
Companies I've supported.
Click any card to expand
Nextant System
Customer Service Representative resolving shipment, delivery, and account issues while maintaining 95%+ CSAT across 50–70 daily interactions.
Advans
Customer Support Specialist supporting USSD, Remita, bank transfer & ATM payment issues with accurate CRM documentation.
Maxwell Telecommunications
Outbound Sales Representative converting 20–30 qualified leads a month while keeping CRM accuracy at 98%.
Where I've worked.
Nextant System
Customer Service Representative
May 2025 — Present Remote · US-Based Logistics
- Provide multichannel customer support through chat, email, and phone, handling 50–70 customer interactions daily while maintaining 95%+ CSAT.
- Investigate shipment, delivery, and account issues, troubleshoot customer concerns, resolve routine cases, document relevant details, and escalate complex issues for faster resolution.
- Manage urgent and time-sensitive customer situations while maintaining professionalism, accuracy, empathy, and service quality.
- Work independently across time zones in a fully remote environment, prioritizing cases and remaining accountable with minimal day-to-day oversight.
Advans
Customer Support Specialist
Mar 2024 — Apr 2025 Remote · Financial Institution
- Supported customers processing direct payments through USSD, Remita, bank transfer, and ATM channels via phone, email, and live chat.
- Used CRM and customer-support systems to log cases, document technical issues, perform accurate data entry, and escalate cases to appropriate internal teams.
- Tracked customer issues through resolution and supported timely follow-up while maintaining accurate and consistent records.
- Handled high-volume customer interactions with patience, active listening, clear communication, and attention to detail in a fully remote environment.
Maxwell Telecommunications
Outbound Sales Representative
Jan 2023 — Feb 2024 US-Based · Telecom
- Achieved 95–100% of monthly sales targets while converting 20–30 qualified leads per month through structured outbound engagement and follow-up.
- Maintained 98% CRM data accuracy and 90%+ customer satisfaction across weekly follow-ups with 80+ leads.
- Built strong customer relationships by actively listening to needs, communicating product information clearly, resolving questions, and recommending suitable solutions.
- Strengthened customer retention and relationship-management skills through consistent follow-up, professional communication, and customer-focused engagement.
Education
BSc, Mathematics and Statistics
University of Lagos · 2017 — 2021
Tools & Platforms
What I work with.
CRM & Support Platforms
Customer Channels
Collaboration & Data
Web & Content
Get in Touch
Ready to
resolve together?
Open to customer support, customer experience, and CRM specialist roles — remote or U.S.-market focused. Let's start with a conversation.